1. Introduction

Welcome to One Trip Drop Taxi (“we,” “our,” or “us”). We operate a one trip drop taxi service, connecting passengers with drivers for single point journeys. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or book a trip through our phone service.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide you with a safe and efficient service.

A. Information You Provide Directly:

Account Information: When you create an account, we collect your name, email address, phone number, and payment information (e.g., credit/debit card details, which are processed by a secure third-party payment gateway).

Booking Information: When you book a trip, we collect your pickup location, drop-off location, and any special requests (e.g., need for a larger vehicle).

Profile Information: You may choose to provide a profile photo to help your driver identify you.

B. Information Collected Automatically:

Location Data: We collect precise or approximate location data from your mobile device *only when the app is running in the foreground (active on your screen)  to determine your pickup point, enable navigation for the driver, and calculate the fare. You can disable location services through your device settings, but this will prevent you from using our core booking service.

Device Information: We collect information about the device you use, including the hardware model, operating system, unique device identifiers, and mobile network information.

Usage Data: We collect information about how you interact with our app/website, such as the features you use and the time and duration of your activities.

C. Information from Third Parties:

Drivers: Drivers may provide feedback or report incidents related to a trip.

Payment Processors: We receive transaction confirmations from our payment partners, but we do not store your full card details on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage Services: To book and facilitate your trip, process payments, send you trip confirmations and receipts, and communicate with you (e.g., to notify you of your driver’s arrival).
Safety and Security: To ensure the safety of our passengers and drivers, including tracking trips in real-time for safety purposes and investigating incidents or complaints.
Customer Support:  To respond to your questions, comments, and support requests.
Service Improvement: To analyze usage trends, improve our app’s functionality, and develop new features.
Communication: To send you important administrative messages (e.g., updates to our terms or policy) and, with your permission, promotional offers or newsletters. You can opt-out of marketing communications at any time.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

With Your Driver: To facilitate your trip, we share your first name, pickup location, drop-off location, and contact number with the assigned driver. Your profile photo (if provided) is also shared to help with identification.
With Service Providers: We share data with trusted third parties who assist us in operating our service, such as payment processors, cloud hosting providers, map and navigation services (like Google Maps, subject to their privacy policy), and SMS gateways. These partners are contractually obligated to keep your information confidential and secure.
For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ourselves, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Trip history and location data linked to your account are typically anonymized or deleted after [e.g., 3 years] for legal and accounting purposes. You may request the deletion of your account.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: You can access and update your personal information through your account settings in the app.

Deletion: You can request the deletion of your account and personal data by contacting us at info@onetripdroptaxi.com.
Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email.
Location Data: You can control our access to your location data through your device’s settings.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and secure storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@onetripdroptaxi.com

Website:  https://onetripdroptaxi.com